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Terms & Conditions

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WE PROVIDE 24/7, 365 DAYS A YEAR ON SAFARI SUPPORT!

BOOK WITH CONFIDENCE WHEN YOU BOOK WITH RWAGASABO SAFARI

Book a Gorilla Trekking TourWildlife Safaris, and Safari in Rwanda With Rwagasabo Safaris Rwanda

Rwagasabo Safaris Rwanda is a Licensed Local Tour Operator in Rwanda specializing in Organizing Gorilla Trekking Safaris and Tours in Rwanda, Wildlife Safaris and Local community-based tours in Rwanda.

As an African Safari Specialist Tour Operator, We offer a full service for arranging and booking Gorilla Trekking Safaris in Rwanda, Chimpanzees tracking, Golden Monkey Tracking, Wildlife Rwanda Safaris, Nature Walks and Birdwatching Tours, Adventure Tours, Holidays in Rwanda, Cultural Heritage Tours, Local Community Experiences, and other adventurous activities in Rwanda Tours.

When you Book with us, you are supporting Kindly our Program “Pollinators” a Local Community Conservation Education Program initiated after the Covid 19 Pandemic to promote community-based Tourism Projects, Protect and Restore, endangered, endemic &native Medicinal Plants and wildflower Species.

For references to what our previous Guests said about us, We recommend you to see our TripAdvisor page reviews. Our passion is to create extraordinary journeys that offer the most authentic experience. We turn your Holidays into a series of adventures.

> We offer good value travel Plans for Tourists Visiting Rwanda.
> Get a unique Rwanda Safaris experience not found anywhere else.
> Itinerary tours and trips customized to meet your travel in Rwanda.

About the Company

We are an indigenous Tour Operator offering quality safaris with professional staff ready to provide clients with customer-friendly services, wildlife-related experiences natural environments, and at the same time safeguarding the conservation of our environment for the benefit of the local communities and the global world.
We have the right procedures put in place to cater to the varied needs and demands of our clientele. Our staff is provided with the right instructions and equipment. Our fleet of vehicles comprises 4 x 4 station wagons, omnibuses, coaches, omnibus, and saloon cars which are properly maintained, reliable and safe! Tour vehicles have open-design pop-up roof and guaranteed window seats for easy photography, game viewing, and sightseeing.
Our customized itineraries can be adjusted with precaution to suit individual/group travelers’ needs depending on interests, budgets, and time frames. When you choose to travel with us, you will be dealing directly with us and not any middlemen, thus minimizing the cost of your safari.
We believe that when you choose to travel with us, you will be equally moved by the unique outstanding landscape, a variety of wildlife species, rich cultural diversity, special activities, comfortable accommodation with delicious cuisine, not forgetting smiles of friendly people which you will treasure forever!

Introduction

Welcome to the rwagasabosafaris.com website. This website and its pages are owned by Rwagasabo Safaris Ltd. The website and its content are provided for your personal, non-commercial use only, subject to the terms of use as set out below. These terms of use (this “Agreement”) set forth the terms and conditions governing your use of this website.

Pricing and Payment Methods

Prices advertised on the rwagasabosafaris.com website are in USD. These prices are an average base price and may vary from the actual price on the day of booking. All payments may be done via bank transfer, Direct Payment Online( we provide a link for payment), Visa cards, or Cash. Please note that prices are subject to change without prior notice.

Modifications to this Agreement

We may make changes to this Agreement from time to time at our sole discretion. As soon as this page is updated the changes become effective. Please review this Agreement periodically. Your continued use of our website following the change of this Agreement will constitute your acceptance of any such changes.

Your use of content and information (disclaimer)

A variety of information, advice, recommendations, letters, messages, comments, posts, text, graphics, software, music, sound, photographs, videos, data and other materials (“Content” or “content”) is available on the website. Some of the content is provided by us or our suppliers and other content is provided by persons who use our website (“User”, “user”, “Users” or “users”), such as user opinions and views provided via reviews, posts to chat rooms, blogs or message boards. While we strive to keep the content on our website accurate, complete and up to date- we cannot guarantee and are not responsible for the accuracy, completeness, or timeliness of any content, whether provided by us, our suppliers, or by our users. Any opinions, advice, statements or other information expressed or made available by users or other third parties are those of the respective user or third party and not of us.

We don’t have any obligation to pre-screen, edit or remove any content provided by users that is posted on or available through our website.

Notwithstanding the foregoing, we will have the right (but not the obligation), at our sole discretion and for any reason, to pre-screen, edit, refuse to accept, remove, or move any such content.

User-generated content

User-generated content (“User Content” or “user content”) is information provided by our users with the intent to be published on our website (e.g. writing a review or posting on our boards). You, as our user, are responsible for all user content that you submit, post, or otherwise make available to or through our website.

We don’t claim ownership of user content, but by submitting, posting or otherwise making available to or through our website, you automatically grant us the right to use your user content in any way we desire. This includes the non-exclusive, perpetual, transferable, irrevocable right, with the right of sub-licensing and without any royalty or compensation in return, to use, reproduce, adjust, translate, distribute, publish, create derivate works, to disclose and duplicate the content in all now known media en future media. You agree we can decide if and how your user content is credited and you also agree the user content provided may be indexed by search engines such as Google. You also grant us, and any third party appointed by us, the right to take (legal) actions as it deems necessary for the protection of the (copy)rights of your user content, including, but not by way of limitation, to take (legal) action in the name and on behalf of you.

You agree not to submit, post or otherwise make available to or through our website any personally identifiable information about other people and/or abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-orientated user content or any other material. You represent and warrant to us that such user content is not confidential and that you have all necessary permission to submit, post and otherwise make available such user content. You agree not to submit, post or otherwise make available to or through our website any commercial, advertising, promotional or spam-like user content or any other material. You also agree not to submit, post or otherwise make available to or through our website any user content that may violate any laws be it of your country, any other country or international law. Violating any of these conditions may lead to you being immediately and permanently banned- with notification to your Internet Service Provider if deemed required by us, and we could decide to take other legal action. You agree that we have the right to remove, edit, move or close your account and/or any user content at any time should we see fit.

Your contact with other third parties

Your dealings with other third parties found on or accessible through our website are solely between you and the third party. These dealings include, but are not limited to, your participation in promotions, the payment for and delivery of items such as safari tours if any, and any terms, conditions, warranties, or representations associated with such dealings. Your access and use of such sites, including the content, items, or services on those sites, is solely at your own risk. We do not make any representations or warranties concerning any content or privacy practices, or otherwise concerning such third parties or any items or services that may be obtained from such third parties, and you agree that we will have no liability concerning any loss or damage of any kind incurred as a result of any dealings between you and any third party, or as a result of the presence of such third parties on our website.

Indemnification

You agree to indemnify and hold harmless Rwagasabo Safaris Ltd, its directors, officers, employees, owners, agents, and affiliates, from and against any liability, damages, losses, claims, expenses of any kind (including, without limitation, reasonable attorneys’ fees) directly or indirectly related to (1) your breach of the Agreement; or (2) the user content you submit, post, or transmit through the website.

Modification or suspension of our website

We may at any time modify, discontinue, or suspend the operation of our website, or any part thereof, temporarily or permanently, without notice to you for purposes of upgrades or third-party maintenance.

Late arrivals

Please note that it does sometimes happen that your flight is delayed while in transit. As suppliers normally collect several people for the same safari departure, please be advised that if your flight is delayed, we are not willing to compromise the entire safari for other guests. In this instance, we will do our best to either arrange a private transfer for you or suggest you spend an extra day before departing the following day on safari. Please note that a private transfer or additional day is at your own cost.

Luggage or personal belongings left behind

If you do perhaps leave luggage, a camera, or something of value on one of the vehicles or at one of the lodges, where possible, we will assist in getting the found belongings returned to our office in Kigali. It is your responsibility from there to arrange with a local freight or shipping company to collect the goods.

Changes effected beyond our control

We will be excused for circumstances beyond our control that are deemed to be forces of nature, such as activities or tours canceled or postponed due to weather conditions or conditions deemed unsafe for participants.

In addition, we further indemnify ourselves against but not limited to volcanic eruptions, riots, hurricanes, floods, tsunamis, fires, civil unrest, kidnapping, air disasters, cruise or rail disasters, or any other disaster deemed to be out of our control, natural or otherwise.

Changes to the Itinerary

Please note that the itinerary we provide you with is an intended itinerary and may vary due to logistical reasons. We will strive to provide every activity on the itinerary or where possible we will replace the activity with a suitable substitution.

Changes to accommodation

Should it be deemed necessary due to inclement weather conditions, fire hazards, or any other forces of nature or circumstances beyond our control to move clients for their safety from the establishment where they are staying or where they have booked with us, we reserve the right to do so with little or no notice period.

Onward Travel arrangements

If the arrangements are made for the same day the tour ends, rwagasabosafaris.com and Rwagasabo Safaris Ltd cannot be held responsible for any delays failing to meet those arrangements.

Third-Party Applications

Please note that all third-party applications such as the currency converter or language converter should be used as an indication only. We cannot guarantee the accuracy of the results.

Cancellation policy

All cancellations must be in writing, via mail, Calls, or messages. All Tours and Safaris have a 100% non-refundable deposit. The deposit is 50% of the total tour cost and the balance is paid upon your arrival.

All cancellations received in writing and agreed upon between the client and Rwagasabo Safaris Ltd will receive the following refund:

21 days = 50 % refund of payment already made excluding non-refundable deposit

14 days: = 25 % refund of payment already made excluding non-refundable deposit

7 days or less: = 0 % refund of payment already made excluding non-refundable deposit

Flight Cancellations

All flight bookings made by Rwagasabo Safaris Ltd on behalf of clients are non-refundable and do not form part of the normal cancellation policy. Once the flight e-tickets have been issued to the client the amount paid for the tickets is non-refundable.

Changes to the Itinerary made by the Client

If the client changes or amends the itinerary whilst on tour without consulting Rwagasabo Safaris Ltd, then the client is liable for any additional costs that may apply. In addition, if the client chooses to forfeit a safari drive or activity it will not be refunded or replaced with an alternative activity as all activities and drives form part of a tour package negotiated with suppliers and are paid for in advance. Any changes made will be for the client’s account and only be possible if agreed to by the supplier. Please consider and remember that you form part of a pre-arranged tour.

Alteration to tours

The company reserves the right to change the itinerary, accommodation, or mode of transport should conditions necessitate such alteration.

Security

All partner guides carry cellular telephones and keep in touch with the office daily. They also have a reliable emergency backup system in place.

Safety

All partner vehicles have operating licenses & public Liability. Driver Guides also have public driving permits.

Responsibility

Whilst Rwagasabo Safaris Ltd, their employees, and/or agents will take every care against such contingencies, they cannot be held responsible for and shall be exempt from any liability for any delay, loss, damage, illness, or injury to any person and/or his/her luggage or personal property or alleged inferior accommodation.

Wild animals

Although attacks by wild animals are rare, guests are reminded that many of the animals and reptiles they will see are potentially dangerous. Rwagasabo Safaris Ltd, their contracted Tour Operators, selected private lodges and national parks cannot be held responsible for any injuries caused during an incident involving the behavior of wild animals.

Insurance

It is strongly recommended that passengers have adequate insurance against cancellation, loss of baggage, personal accident, medical expenses, or the unfortunate misfortune of the company Rwagasabo Safaris Ltd being deemed insolvent before the safari departure occurs. 

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